Refund Policy

Our Commitment

At DandeeJuice, your satisfaction is our priority. Because we deal in freshly made food and beverages, our refund policy is designed to be fair while accounting for the perishable nature of our products.

Eligible Refund Situations

We will offer a full refund or replacement in the following situations:

• You received the wrong item(s).
• The product was damaged, spilled, or tampered with upon delivery.
• Your order was never delivered and was marked as delivered.

Non-Refundable Situations

Refunds will not be issued in the following cases:

• Change of mind after the order has been prepared.
• Incorrect delivery address provided by the customer.
• The customer was unavailable to receive the order after multiple attempts.
• Customisation requests that were fulfilled as instructed.

How to Request a Refund

To request a refund, please contact us within 2 hours of delivery via:

• WhatsApp — fastest response
• Contact form — for detailed inquiries

Please include your order number and a brief description of the issue. Photos help us resolve issues faster.

Refund Processing

Approved refunds for Cash on Delivery orders are returned via EasyPaisa, JazzCash, or bank transfer within 1–3 business days. We will contact you to confirm your preferred method.

Questions?

If you have any questions about this policy, please contact us or reach us on WhatsApp.